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AËDLE Terms & Conditions

AËDLE SAS - 11 Rue Campagne première - 75014 Paris - FRANCE - RCS Paris 534 520 325 00034
Last update : 25/07/2017. These Terms & Conditions apply to all offers, sales and purchases by AËDLE SAS (Headquarters : 11 Rue Campagne première - 75014 Paris RCS Paris 534 520 325 00034) of consumer electronics (headphones, earphones and accessories).

Article 1 - Scope and Application

These terms of sale ("TERMS") constitute a legal contract between AËDLE SAS, 11 Rue campagne première, 75014 - Paris, the "Seller" or "AËDLE", and you, the "Customer".

The Seller markets on the website (with reference to "website" being construed accordingly) the following products :
- consumer electronics

The Customer agrees to be bound by these terms and conditions when using this website and/or placing a pre-order from this website. AËDLE reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend the Customer to review these terms and conditions when using this website.

AËDLE does not guarantee that the information provided on the website is complete, accurate or up to date. In the case of incorrect prices or available stock we will give the cutomer the opportunity to cancel the order. AËDLE reserves the right to change the content and information provided in the website at any time.

These terms and conditions of sale are available at any time on the internet website. These Terms and Conditions of Sale shall apply to all business transactions between the seller and the customer, with professional or non-professional buyers, willing to purchase the products offered for sale by the Seller on his Website.

The customer admits having taken knowledge, at the time of the placing of order, the particular conditions of sale stated on the website.

Accordingly, the act of placing any order for any AËDLE product implies full acceptance of the present Terms and Conditions.

These terms and conditions apply with the exception of all other conditions, especially for the sales in shop or to other means of distribution and commercialisation networks.

All the products on the website are offered for sale for the following countries :
- Countries of the European Union
- United States of America
- Japan
- China
- Australia
- Taiwan
- Singapore
- Thaïlandia
- Philippines
- South Korea
- South Africa
- Israël
- Russia

Article 2 - Products features and Prices

2.1 - Overview

Every product sold on the website has a description with the following elements :
- essentials features ;
- estimated time of delivery ;
- potentially, warranty time and conditions ;
- potentially, the maximum order quantity for a same order.

Before placing an order, the Customer pledge to read the description of the product he or she wants to order.

AËDLE endeavour to provide correct information regarding product pictures.

However and given the lack of control of the rendering on the Customer laptop, pictures are not included within the scope of this contract.

2.2 - Product prices

Prices are reported in Euros, US Dollars or Pound depending of the Customer's country area.

Every product price will include :
- VAT cost depending on the Customer's country area;
- eco-participation ;
- shipping costs.

However, product price do not include customs duties and charges applied to imports and exports of products.

Customs duties and all charges applied to imports and exports are at the Customer expenses. Before ordering the Customer shall find out about customs duties and charges applied to imports and exports of a product in a non European country.

The Seller reserves the right to modify products prices at any moment but the products will be invoiced at the price in force at the time the order is received.

An electronic invoice will be issued by the Seller. The invoice will be sent to the Customer by email at the order confirmation.

Article 3 – Orders

All products offers on the website apply within the limits of available stock.

To place an order on the website, the Customer must follow the following steps :
- Select the product(s) and the quantity.
- Identify him or herself by filling the form with his or her full name, e-mail address, billing address and phone number.
- Enter the delivery address if different from the billing address.
- Read and accept all the Terms and Conditions. By ticking the box « I have read and agreed to the terms and conditions. » and then clicking on the "Next step" button is evidence of the acceptance of the Customer.
- Confirm and pay the order within conditions gather in article 4 of these Terms and Conditions.

The data recorded by the Seller constitutes the proof of all the orders processed on the website.

The sale will only be considered as definite once the Seller has sent the Buyer the confirmation of acceptance of his order by email.

The sale shall not be completed until full payment and receipt of the whole amount of the order.

Furthermore, the Seller reserves the right not to confirm the order in cas of:
- incomplete or incorrect order;
- one or more products ordered are unavailable.

Article 4 - Payment

The total price of the order is due on the day the order is made by the Customer, by secure payment, in accordance with the following conditions :
- credit card payment ;
- PAYPAL payment solution.

Article 5 - Shipping

5.1 - Place of delivery

All the products on the website shall be shipped only to the following countries :
- Countries of the European Union
- United States of America
- Japan
- China
- Australia
- Taiwan
- Singapore
- Thaïlandia
- Philippines
- South Korea
- South Africa
- Israël
- Russia

Products will be shipped to the delivery address previously provided by the Customer when placing the order.

5.2 - Delivery time

An estimated time of delivery is available on the description of each product marketed on the website.

A estimated delivery date is given to the Customer before confirming the order and when the confirmation of the order is sent by email by the Seller. The delivery date is based on the delivery time as follows :
- For all deliveries in France : 1 to 2 working days after shipping the order
- For all deliveries out of France : 3 to 5 working days after shipping the order

If ordered products could not be delivered at the estimated delivery date, for any reason other than force majeure, the sale might be cancelled by written request from the buyer.

The Customer must first submit a request by registered letter with an acknowledgement of receipt, in writing or other durable form to :
11 Rue Campagne première
75014 Paris France

The sale is recognised as resolved when the Seller has received the Customer's letter, unless the sale has already been carried out in the meantime.

If the sale is recognised, the Seller undertakes to refund the full amount of the order to the the Customer as soon as possible and no later than 14 days after the date of the order.

5.3 - Terms of delivery

All the products on the website shall be shipped with :
- FedEx - TNT - Chronopost

Except in certain special cases, the products ordered shall be delivered in one batch.

When receiving the order, the Customer shall check the state and conformity of the Products. The Customer has 2 days from the date of delivery to make a claim in writing to following email address : any claims or reservations regarding the non-compliance or conspicuous defect of the products delivered and send all evidence relevant to the matter.

After this delay, and under the above mentioned procedure, the products will be presumed to be conformed and exempt of any apparent malfunction and no complaint will be legitimately accepted by the Seller.

The Seller agrees to exchange, repair or refund any product damaged or not consistent with the delivered products whose conspicuous defects or non-compliance defects have been duly proved by the Buyer.

5.4 - Delivery costs

The delivery costs are covered by the Seller for orders above 100$ (or above 100€ and above 100£ if the selected currency is EUR or GBP), and covered by the Buyer for orders below 100$ (or above 100€ and above 100£ if the selected currency is EUR or GBP).

However, if it is not possible to deliver a package because of the Customer (lack of information concerning the consignee, Customer not appearing on the date of the delivery, etc), the Customer must bear :
- return shipping costs ;
- costs of redirection

Article 6 - Transfer of ownership and risks

Ownership of the products will only pass to the Customer when the Seller will receive the full payment of all sums due in respect of the products with the conditions laid down in Article 3 of these Terms.

On the other hand, the transfer of the risks of loss or damage of the Product is made at the moment the product is delivered to the Customer.

Article 7 - Seller's liability - Warranty

The products sold on the Website comply with the regulations currently in force in France and in the European Union. They may be eligible for a commercial warranty which nature and duration are mentionned in the description of the product on the Website.

Except from this commercial warranty, the Seller warrants under conditions laid down in the French legislation, the Customer against all defects or lack of conformity of the products at the delivery, against any undetected default impacting the products utilisation.

The Customer is solely responsible for selecting products, conservation from delivery and use.

All warranties are excluded in case of bad use, negligence or lack of maintenance from the Buyer, as well as in case of normal wear and tear of the product, accident or force majeure. All warranties are excluded from any of the following external causes: lightning, shock, excessive pressure, presence of water and/or sand and/or dust, accident, ripple current, computer virus, oxidation, intrusion of a foreign body.

Non-compliant products will be exchanged or refunded to the Customer.

In order to benefit from this guarantee the Buyer must inform the Seller in writing of the fault, within 15 days of discovering it, or risk loss of rights to the guarantee.

The Customer must submit a request by registered letter with an acknowledgement of receipt, in writing or other durable form to :
Customer Service
11 Rue Campagne première
75014 Paris
E-mail :

The Seller will replace or organize the repairs of the products or parts under guarantee that are deemed to be faulty.

Article 8 - Right of withdrawal (Only for Consumers)

Consumers, in application of the French Consumer Code, have a right of withdrawal.

Consumers have the right to deny their purchase within 30 days after the order delivery

When this deadline expires one Saturday, one Sunday or a public holiday or not working, it is prolonged until the first next working day.

To exercise the right of withdrawal, the Customer must notify the Seller to the folling address :
Customer Service
11 Rue Campagne première
75014 Paris
E-mail :

The decision to withdraw from the purchase, for instance by written letter, fax or email, or by means of a standard form, before the withdrawal period has expired.

The Customer may use the model withdrawal form below but it is not mandatory.

If you want to exercise your withdrawal right, please fill and send us the form below :

Customer Service
11 Rue Campagne premières
75014 Paris
E-mail :

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/provision of the following service :

Order date :
Customer(s) name(s):
Customer(s) address:
Date :
Customer(s) Signature:

(*) Please delete as appropriate.

The Customer can request the exchange or the refund of the ordered products.

If the Customer exercises his right of withdrawal he must returned the products to the Seller in their original packaging, complete and intact, and in perfect condition for resale. Products opened, damaged or soiled by the Customer will never be reimbursed nor exchanged.

Return address : Atelier aëdle
11 Rue Campagne première
75014 - Paris

Return fees of the product are the sole responsibility of the customer.

The refund of the Customer will be made as soon as possible and at the latest in 14 days as from the reception by the Seller of it.

Article 9 - French Data protection act

Under French Law n° 78-17 of January 6, 1978, referred to as "Informatique et libertés", it is recalled that the personal information that is requested of the Customer is needed to process the Customer's order.

The Customer is informed that the automated processing of information has been the object of a simplified declaration to CNIL under the Number 1889318.

Customer data will be kept confidential for a period of two years from the last order on the website.

The Customer has a right of access, modification, of correction or suppression of the personal data relating to it. The Customer can exercise this right at any moment by contacting the Seller at :

When placing an order the Customer can express the desire to receive e-mails about promotional offers from AËDLE, by ticking the box provided for this purpose. At any time, the Customer can suspend its subscription by sending an email at :

The personal data submitted by the Customer will be given to the secure electronic payment solution of the website and the forwarding company in order to ensure the safety delivery.

The Seller agrees not to share personal information with any other third parties.

Article 10 - Intellectual Property

All content on the website is the exclusive property of AËDLE and is also protected by French and international copyright laws.

Any full or partial reproduction, publication, transmission or use of these contents is strictly forbidden and may constitute an infrigement of said laws.

Article 11 - Applicable law - Disputes

These Terms and Conditions as well as all the contractual obligations are subject to French law.

Any dispute concerning the interpretation and application of these Terms and Conditions will be the exclusive jurisdiction of French courts.

The Customer is informed that he can have recourse to mediation through the dispute mediation, arbitration or court systems.