aëdle - faq
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Are you shipping to my country?

Aëdle products will be shipped worldwide directly from France.

What is Aedle Serial Number Metal Card?

Aëdle Serial Number Card comes with each product ordered. These metal cards are laser engraved with a unique ID that will enable our customers to benefit from future advantages such as promotional offers, after sales service and events invitations.




How long does it take to receive my VK-1?

Delivery time may vary depending on your location. As a general rule, it should take between 2-4 working days from shipping date. Once your order has been shipped, you will receive a confirmation and a tracking information by email.

What are the shipping costs, Taxes?

We offer free shipping costs for the purchase of aëdle products. If you order from a country that is part of the European Union, prices include French VAT at 20 %. For all countries outside of the E.U, local charges such as import duties and / or sales tax may be applied. These charges are at your expense and we recommend you to contact your local customs office for more information.

How can I be refunded?

Aëdle products are fully refundable until 14 days after purchase date. A proof of purchase will be asked in order to authorize this process. Customers also can contact us at support@aedle.net